Frequently asked questions

Every order ships free, worldwide. Delivery takes 5–7 business days, and every parcel is fully tracked from our studio to your door. You'll receive your tracking link by email as soon as your piece leaves us.

Depending on your country, local duties or taxes may apply on delivery. These are set by your local customs authority and are not included in the order total.

We accept Visa, Mastercard, American Express, PayPal, Apple Pay and Google Pay. Where available, you can also pay in three interest-free instalments with Klarna at checkout. All payments are encrypted and processed securely.

Each case is made for specific Apple Watch sizes, listed on its product page. Our straps and bracelets fit every Apple Watch, including SE and Ultra. Not sure of your size? It's engraved on the back of your watch — or see our size guide.

Yes. Charging, sensors, buttons and the Digital Crown remain fully accessible once your Apple Watch is fitted in the case.

Everything you need is in the box, with step-by-step instructions. Fitting takes just a few minutes and requires no experience. If you need help, reply to your order email and we'll guide you.

Every case and strap comes with our collection of 500+ luxury watch faces and a simple guide to install them on your Apple Watch in under two minutes. Designed for every occasion, from the boardroom to the weekend.

Yes. You have 30 days from delivery to request a return, provided the item is unworn and in its original packaging. Return shipping is at the customer's expense, unless the item is defective. EU customers also benefit from a 14-day right of withdrawal. Full details are in our Refund Policy.

Contact us within 14 days of delivery with a photo. We'll cover the return and send you a replacement or a full refund.

Write to us at support@secondestudio.com. We reply within 24 hours, Monday to Friday.